Workstation support: Difference between revisions

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{{switch|Werkplekondersteuning|nl}}
{{switch|Werkplekondersteuning|nl}}
{{ictbeta|nl|nolink}} levert werkplekondersteuning voor medewerkers, studenten en gasten.  Hierbij wordt onderscheid gemaakt tussen standaard werkplekken die centraal worden beheerd door {{ictuu|nl|nolink}} en niet-standaard werkplekken.  De mate van ondersteuning is ook afhankelijk van het besturingssysteem.
{{ictbeta|en|nolink}} offers workstation support to staff, students and guests.  A difference is being made between standard workstations that are being managed by {{ictuu|en|nolink}}, and non-standard workstations.  The level of support also depends on operating system.


__TOC__
__TOC__
==Algemeen==
==General==
{{ictbeta|nl|nolink}} levert:
{{ictbeta|en|nolink}} offers support in:
* de hardware via de gemeenschappelijke [[PC-inkoop]] met een standaard-image voor de PC (Windows en/of Linux);
* [[hardware purchase]], including default software images (Windows and/or Linux);
* [[software]];
* [[software]];
* distributies, [[licenties]] en documentatie van software die specifiek binnen Bètawetenschappen wordt gebruikt.
* distributions, [[licenses]] and documentation for software specific to the Faculty of Science.


Voor ondersteuning bij ICT-problemen en alle verdere vragen over het werkplekbeheer kunt u terecht bij de {{ictservicedesk|nl}}.  
For support with ICT problems, and for all questions relating to workstation support, please contact {{topdesk|lan=en}}.  


==Ondersteuning werkplekken==
==Workstation support==
===Standaard werkplek===
===Standard workstation===
Ondersteuning wordt geleverd door {{ictuu|nl|nolink}} via de {{ictservicedesk|nl}}.
Support is offered by {{ictuu|en|nolink}} via {{topdesk|lan=en}}.
Gebruiker heeft beperkte mogelijkheden voor installatie of aanpassing.  Applicaties worden centraal beschikbaar gesteld.
You have limited possibilities for installing or adapting software.  Applications are managed and made available centrally.


===Windows, niet-standaard werkplek===
===Windows, non-standard workstation===
Ondersteuning wordt geleverd door {{ictbeta|nl|nolink}} via de {{ictservicedesk|nl}}.
Support is offered by {{ictbeta|en|nolink}} via {{topdesk|lan=en}}. The workstation is set up in consultation with you.
De werkplek wordt in overlegd ingericht en beheerd.


===Computerleerzalen===
===Student computer rooms===
Worden in het algemeen centraal beheerd en ondersteund door {{ictuu|nl|nolink}} via de {{ictservicedesk|nl}}.  De inrichting van de systemen wordt bepaald in overleg met de onderwijsorganisatie.  Een aantal computerleerzalen beschikt over ''dual-boot'' systemen Windows/Linux.
These are generally managed eand supported by {{ictuu|en|nolink}} via {{topdesk|lan=en}}.  System setup is determined in consultation with the education organization.  A number of workstations is set up as ''dual-boot'' systems Windows/Linux.  For questions you can also contact {{ssd|lan=en}}.
:* Zie ook: [[:Category:Onderwijs en ICT|Onderwijs en ICT]]
:* See also: [[:Category:Education and ICT|Education and ICT]]


===Mac OS===
===Mac OS===
Beperkte ondersteuning wordt geleverd door {{ictbeta|nl|nolink}} via de {{ictservicedesk|nl}}.
Limited support is offered by {{ictbeta|en|nolink}} via {{topdesk|lan=en}}.


===Linux===
===Linux===
Ondersteuning voor ''Scientific Linux'' wordt geleverd door {{ictbeta|nl|nolink}} via de {{ictservicedesk|nl}}.  Voor andere Linux-varianten kan slechts in beperkte mate ondersteuning worden geleverd.
Support for ''Scientific Linux'' is offered by {{ictbeta|en|nolink}} via {{topdesk|lan=en}}.  For other Linux flavors, only limited support can be offered.


===Laptops===
===Laptops===
(Beperkte) ondersteuning wordt geleverd door {{ictbeta|nl|nolink}} via de {{ictservicedesk|nl}}, mede afhankelijk van type en besturingssysteem.  In het algemeen bent u zelf verantwoordelijk voor de inrichting van een laptop, maar {{ictbeta|nl|nolink}} kan bijvoorbeeld ondersteuning leveren bij faculteit-specifieke software en netwerk-connectie.
(Limited) support is offered by {{ictbeta|en|nolink}} via {{ssd|lan=en}}, depending on laptop make and operating system.  In general, you are responsible for setting up the laptop, but {{ictbeta|en|nolink}} can offer support with e.g. specific software and network connectivity.
:*Zie ook: [[laptops voor studiedoeleinden]]


==Dual-boot of virtualisatie?==
==Dual-boot or virtualization?==
Vanwege de complexe beheersbaarheid van ''dual-boot'' systemen worden deze niet standaard ondersteund voor individuele gebruikers.
Due to the complexity of dual-boot systems, these systems are not supported for individual users.


Als u incidenteel gebruik wilt maken van een Linux-systeem, is het beter gebruik te maken van de gevirtualiseerde images die voor de computerleerzalen zijn ontwikkeld.  Deze kunt u downloaden van de intercon-server (inloggen met Solis-id):
When you need to switch to a Linux desktop only occasionally, you should use one of the Linux virtual images available to student computer rooms.  You can download these from {{softwareserver|lan=en}}.
* [https://intercon.science.uu.nl/software/vmware/ VMware player]
* [https://intercon.science.uu.nl/software/CLZ/Linux/ Linux images]


==Software-distributies==
{{ictbeta|nl|nolink}} levert ondersteuning voor specifieke software die binnen de faculteit gebruikt wordt.  Vanwege het vaak specialistische karakter van deze software zal de inhoudelijke ondersteuning soms beperkt moeten blijven.  Voorbeelden van dergelijke software zijn [[LabVIEW (NL)|LabVIEW]], [[Mathematica (NL)|Mathematica]] en [[Matlab (NL)|Matlab]].


Zie ook:
==Software distributions==
* [[Software licenses]]
{{ictbeta|en|nolink}} offers support for software used specifically within the Faculty of Science.  Due to the specialist nature of these packages, support may be limited to general issues.
* [[Software purchase]]
 
See also:
* [[Software]]


[[Category:Index]]
[[Category:Index]]
[[Category:Facilities]]
[[Category:Facilities]]
[[Category:Personal ICT]]

Latest revision as of 14:59, 13 February 2024

Nederlandse versie

ICT-Bèta offers workstation support to staff, students and guests. A difference is being made between standard workstations that are being managed by ITS, and non-standard workstations. The level of support also depends on operating system.

General

ICT-Bèta offers support in:

  • hardware purchase, including default software images (Windows and/or Linux);
  • software;
  • distributions, licenses and documentation for software specific to the Faculty of Science.

For support with ICT problems, and for all questions relating to workstation support, please contact the ITS Selfservicedesk.

Workstation support

Standard workstation

Support is offered by ITS via the ITS Selfservicedesk. You have limited possibilities for installing or adapting software. Applications are managed and made available centrally.

Windows, non-standard workstation

Support is offered by ICT-Bèta via the ITS Selfservicedesk. The workstation is set up in consultation with you.

Student computer rooms

These are generally managed eand supported by ITS via the ITS Selfservicedesk. System setup is determined in consultation with the education organization. A number of workstations is set up as dual-boot systems Windows/Linux. For questions you can also contact the Servicepoint.

Mac OS

Limited support is offered by ICT-Bèta via the ITS Selfservicedesk.

Linux

Support for Scientific Linux is offered by ICT-Bèta via the ITS Selfservicedesk. For other Linux flavors, only limited support can be offered.

Laptops

(Limited) support is offered by ICT-Bèta via the Servicepoint, depending on laptop make and operating system. In general, you are responsible for setting up the laptop, but ICT-Bèta can offer support with e.g. specific software and network connectivity.

Dual-boot or virtualization?

Due to the complexity of dual-boot systems, these systems are not supported for individual users.

When you need to switch to a Linux desktop only occasionally, you should use one of the Linux virtual images available to student computer rooms. You can download these from the software server.


Software distributions

ICT-Bèta offers support for software used specifically within the Faculty of Science. Due to the specialist nature of these packages, support may be limited to general issues.

See also:

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